We love what we do and take pride in our product.
If for any reason you’re not happy with the quality of a product of ours that you have bought, please let us know immediately and we’ll replace it.
Claims should be made within 48hrs of delivery and no later than 30 days after delivery.
It’s unlikely, but we may request the goods in question be returned to us in their original packaging for inspection. In this case credits will only be made after the product has been received and inspected by us.
If you have ordered a product by accident, we are happy to exchange it if you notify us within 48 hours of receiving it. In this case we will ask you to return the product to us unopened and we will send you a product of your choice up to the same value. Please note that the cost of return postage is the responsibility of the customer.
Returns Procedure: Please contact us by email: firstname.lastname@example.org or phone: 02 6680 9411 and we’ll arrange a replacement or return or both. If emailing, please include a photo where applicable of any product concerns.
Quarantine. Each state and territory within Australia has its own quarantine laws and lists of permissible plant/food items that can be sent across state or territory boundaries. The onus is on you, the customer, to know and understand these laws and only order what you know can be imported into your state or territory. Quarantine inspectors may open packages that are of concern and will confiscate items that aren’t permissible.
Please do not hesitate to call us with any queries: 02 6680 9411.